This Privacy Policy explains how Shah G Foods ("we", "us", "our") collects, uses, shares and protects your personal information when you use our website, place an order, or interact with us. By using our services you agree to the practices described below.
1. Information we collect
Account details you give us: your name, phone number, email address and password when you create an account.
Order details: your delivery address, the items you order, delivery notes and order history.
Payment details: for card payments, your card information is entered on, and processed by, a secure third-party payment provider. We do not store your full card number or CVC on our servers.
Location data: with your permission, your approximate location so we can connect you to your nearest branch and estimate delivery.
Technical data: device type, browser, IP address and basic usage information collected automatically to keep the site working and secure.
2. How we use your information
To take, prepare, deliver and track your orders, and to show you live rider updates.
To manage your account, provide customer support, and respond to your questions or complaints.
To improve our menu, website, delivery and overall service.
To send you order updates and, only where you have agreed, occasional offers and promotions. You can opt out of marketing messages at any time.
To detect and prevent fraud, and to meet our legal and tax obligations.
3. Payments
We accept Cash on Delivery and credit/debit cards (Visa, Mastercard). Card payments are handled by trusted payment processors under their own security standards. We receive confirmation of payment but not your full card details.
4. Location information
We use your area or location only to find the nearest branch and to arrange delivery. You can decline location access and choose your area manually instead — the service will still work.
5. Cookies and similar technologies
We use essential cookies and local storage to keep you signed in, remember your language and cart, and understand how the site is used so we can improve it. You can control cookies through your browser settings, though some features may not work without them.
6. How we share information
With our branches and delivery riders, so they can prepare and deliver your order.
With service providers who help us run the business (for example payment processors, hosting and messaging providers), only as needed to provide the service.
Where required by law, regulation, or a valid request from a public authority.
We do not sell your personal information to anyone.
7. Data retention
We keep your information for as long as your account is active or as needed to provide our services, resolve disputes, and meet legal, accounting or reporting requirements. When it is no longer needed, we delete or anonymise it.
8. Security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data and to limit access to those who need it.
9. Your rights
You may ask us to access, correct, update or delete your personal information, and you may withdraw consent for marketing at any time. To make a request, contact us using the details below and we will respond within a reasonable time.
10. Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here with a new date. Continued use of our services after changes means you accept the updated policy.
12. Contact us
If you have any questions about this policy or your information, contact us at hello@shahgfood.com, call +92 51 111 000 786, or write to us at F-10/4 Markaz, Islamabad, Pakistan.